Our commitment to you does not end at delivery. All items may be returned or exchanged within 10 days from when they were shipped, free-of-charge and no questions asked (or within 10 days of the purchase date if the item was bought in-person at our store). The process is easy: Simply contact our customer service team via email or telephone and we will email you a return shipping label within one business day, or you may also bring the item back to our store in Old Town Scottsdale.
Note: Two complimentary returns are allowed per customer, per year.
Please note that to be eligible for return, items must be in their original purchase condition, including all product documentation, and shipped back to us within 5 days upon receipt of the return shipping label.
If a package or item delivered to you arrives damaged, please refuse the shipment or call us immediately at 480-637-4340. Please retain all packing materials. Claims for damaged or missing items must be reported immediately or within two days of receipt of your order.
Returns are processed during weekdays once the items have been received at our Scottsdale location. Following receipt of your returned item, you'll receive a confirmation email. Please allow an average of 1week for full processing. Our Quality Assurance department will review the returned item. Items that show signs of wear or have been altered, resized, or damaged cannot be accepted for return. Please allow another 7 - 10 days after processing for your bank to post credit against your account.
Credits to Your Charge Card
Credit card purchases and PayPal purchases will be refunded back to the credit card or account used on the original purchase. Please allow up to two weeks from the date that we have received your return for your account to be credited.
Cancelling or Changing an Order
If you would like to change or cancel an order please call The Estate Watch and Jewelry at (480) 637-4340. We will attempt to accommodate order changes to the extent possible prior to shipping confirmation. Some changes will result in a shipping delay. We are unable to accommodate changes or cancellations on special order requests and/or orders that have already shipped. If your order has already shipped, please contact us to set up a merchandise return once you have received the shipment.
The return policy is the same as the US-based return policy (see above question).
International returns will be the responsibility of the recipient. We recommend that you insure Your Package and securely package your items in original packing materials. We are not responsible for lost or stolen pieces.
Please allow our team 2 business days, up to 48 hours, once the carrier arrives to receive product into our system. Failure to obtain a Return Merchandise Authorization, or include Diamond Grading Report(s) can delay receiving your return.
Once entered into our system our team will inspect your return. Please allow 2-4 business days for this process. If there are any questions regarding your return, we will contact you. Once inspection is complete, your return will be fully processed. For refunds, please allow an additional 2-4 days.
Yes, we guarantee all of our designer brand pieces and watches to be 100% authentic. If you are unsatifised with your purchase, see our return policy.
Feel free to stop by our store in Scottsdale (if local) or give us a call at 480.946.9940 and we will be glad to assist you.